I wish I hadn’t waited four years to buy a laminator. I bought one at the beginning of this school year and even though there’s some work involved putting all the pages through the laminator (and in some instances, cutting apart the pieces), I anticipate the wonderful feeling of being able to pull those activities easily next year. I’ve even forced myself to organize my filing cabinet in order to fully immerse myself in the laminating experience.
Alas, in March, I feared that my love of lamination had gone too far. The barrel that rotates inside to pass the laminator sheet through stopped moving. I could shake the laminator a bit to get it going again, but that wasn’t a great long-term solution. I sent a note to Scotch on their website contact form just to see if there was a simple solution. Within a day, I received a response:
Thank you for contacting 3M, the innovation company, Stationery & Office Supplies Division.
We apologize for any inconvenience this may have caused you with your Scotch(TM) Thermal Laminator. Without having the product in hand, it is difficult to explain the reason why this might be happening.
In order to best serve you, we ask that the machine be sent in for evaluation and repair or replacement. We will send a postage paid label for your convenience. In order to do so, we will need your complete mailing address, including your last name. Once we receive that information, you should receive the label in 7-10 business days.
Please include the following information when returning your machine:
Your return address
Your phone Number – for any questions or issues with the repair
Problem with the laminator
Our lab technicians will attempt to repair the unit, and if it can be repaired, it will be and then returned to you. If the unit cannot be repaired, a new unit will be sent out. Please allow 3-5 weeks from when the machine is sent in for shipping and repair time.
Thank you for your interest in 3M products.
If you need any further assistance, please feel free to contact us directly at 1-800-328-6276. We are available Monday through Friday from 8:00 – 4:30 CT.
I followed up by sending in my information, and sure enough, I received a shipping label within the week, along with some 3M coupons. I packed up my laminator and sent it off for repair. Four weeks later, during my spring break, I received my new laminator (at least, I’m pretty sure it’s a replacement). It works marvelously and I’m back in business.
I was pleasantly surprised by Scotch’s willingness to offer to repair/replace a $30 laminator. Great customer service!
With summer in sight, I plan to bring my laminator home with me over the summer just in case.